Terms and Conditions

About these terms

These terms apply to your use of spprinterrepair.com and to repair requests made through it. The website is operated by SP Printer Repair. By using the website you agree to these terms.

Repair requests are not appointments

Submitting the booking form sends us a request. It does not create a confirmed appointment or a contract for work. An appointment exists only when we contact you and you agree the service type, time and any costs with us. Preferred dates and time windows are preferences, not reserved slots.

Services

Service types offered through the website are currently: on-site repair or remote troubleshooting. Which one fits your problem, and whether we can help with a specific printer, is confirmed after we review your request. We may decline a request, for example if the printer is outside what we work on.

Prices and payment

We discuss costs with you before work is carried out, and no chargeable work is done without your agreement. Payment terms are confirmed with you when the appointment is agreed.

Your part

• Give accurate information in your request.
• For on-site visits, ensure safe access to the printer and that someone you have chosen to agree work is present.
• For remote sessions, only allow access to a computer you have permission to use; you can end the session at any time.
• Back up important data on any computer we work on.

Cancellation and warranty

See our Cancellation & Rescheduling Policy and Repair Warranty Policy.

Independent business

We are an independent repair business, not a manufacturer service centre. Printer brand names on this website are trademarks of their owners and are used only to describe printers we work on.

Use of the website

Information on this website, including Knowledge Center articles, is general guidance and not a substitute for diagnosis of your printer. Do not misuse the website, including by sending spam or attempting to interfere with it.

Liability

Nothing in these terms limits rights you have under consumer protection law that cannot be excluded. Subject to that, we are not responsible for loss caused by events outside our reasonable control, or by pre-existing faults unrelated to our work.

Governing law

These terms are governed by the laws of the state in which the business is established, United States.

Contact

Questions about these terms: info@spprinterrepair.com.

Last updated: November 12, 2026