Coverage
Service Areas
Where we can help depends on the type of service. We confirm coverage for each request individually, so you get a straight answer rather than a guess.
Coverage
How coverage works
When you request a repair, the form asks for your ZIP code and city. We review the location together with your printer problem and the service type you prefer, then confirm with you whether and how we can help.
On-site repair depends on your location, which is why we confirm it for each request.
Remote troubleshooting works wherever you have an internet connection, for problems that can be solved through software and settings.
Service types
Available service types
On-site repair
A technician visits your home or office to diagnose and repair the printer where it is.
Remote troubleshooting
For setup, driver, software and connection problems: we guide you or connect to your computer with your permission.
FAQs
Coverage questions
Do you cover my area?
Tell us your ZIP code and city in the booking form. We check coverage for every request and confirm it when we contact you, before anything is booked.
Can you help if I’m outside your on-site area?
Often, yes. Setup, driver, wireless and many error problems can be handled by remote troubleshooting, which does not depend on where you are.
Why don’t you list cities?
We only publish locations we have confirmed we serve. Rather than list places we can’t promise, we confirm coverage individually.
Do you have an office I can visit?
We don’t publish a walk-in address. Service is arranged by request.
Request a repair
Request an appointment
Include your ZIP code and city, and we’ll confirm coverage and the best way to help when we contact you.