Policies
Cancellation and Rescheduling Policy
How to cancel or reschedule a repair request or an agreed appointment with SP Printer Repair.
Cancelling a request
A repair request submitted through the website is not an appointment, so you can withdraw it at any time before an appointment is agreed. Email info@spprinterrepair.com or reply to our message, quoting your request reference (it starts with SPR-).
Cancelling or rescheduling an agreed appointment
- Please tell us as early as you can, ideally as soon as you know you cannot make it.
- We will offer another time that suits you.
- Any charges that could apply to a late cancellation are explained to you when the appointment is agreed. If none are mentioned then, none apply.
If we need to reschedule
If we cannot attend or start a session at the agreed time, we will contact you as soon as possible to agree a new time, or you may cancel without charge.
After work has started
If you decide to stop part-way through a repair, we will discuss any work already done or parts already fitted with you before anything is charged.
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Last updated: November 12, 2026