Privacy Policy

Who we are

This website, spprinterrepair.com, is operated by SP Printer Repair (“we”, “us”). We provide printer repair and troubleshooting services. For any privacy question, email info@spprinterrepair.com.

Information we collect

We only collect information you choose to send us:

• Repair requests: printer brand, model and type; problem category and description; an optional photo; your preferred service type, date and time window; your name, email address, phone number, preferred contact method and, for on-site requests, the service address and ZIP code.
• Contact form: your name, email address, optional phone number, topic and message.
• Technical data: when you submit a form, our hosting provider processes your IP address and browser details to deliver the request, prevent abuse (for example rate limiting) and keep standard server logs.

We do not use analytics, advertising pixels or tracking cookies on this website. See our Cookie Policy.

How we use it

• To review your repair request, contact you about it, arrange an appointment and carry out the service.
• To send you a confirmation that we received your request or message.
• To answer questions, handle follow-ups and keep records of work we did.
• To protect the website and our services from spam and misuse.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

Service providers

We use a small number of providers to run the website and handle requests. They process data on our behalf and only for these purposes:

• Vercel hosts the website, runs the form handling and stores submitted requests and photos.
• Resend delivers the email notification of your request to us and the confirmation email to you.

We may also disclose information if required by law, or to protect our rights or someone’s safety.

How long we keep it

We keep request and message records only as long as we need them to provide the service, handle follow-ups and meet legal, tax or accounting obligations, and then delete them. You can ask us to delete your information sooner (see below).

Security

Forms are sent over an encrypted connection (HTTPS). Stored requests are kept in access-controlled storage, and credentials for our providers are never exposed in the website. No method of storage or transmission is completely secure, but we take reasonable steps to protect your information.

Your choices and rights

Depending on where you live, you may have the right to know what personal information we hold about you, to get a copy, to correct it, to delete it, and to opt out of the sale or sharing of personal information (we do neither). To make a request, email info@spprinterrepair.com or use our contact form with the topic “Privacy request”. We may need to confirm your identity before acting, and someone you appoint may make a request for you with your written permission. We will not treat you differently for exercising these rights. See Your Privacy Choices.

Children

Our services are intended for adults. We do not knowingly collect information from children under 13.

Changes

We will update this page if our practices change and show the date of the latest update below.

Last updated: November 12, 2026