Repair request

Book a Repair

Six short steps. We review every request and contact you to confirm the details.

Step 1 of 6Printer information

Tell us which printer needs attention.

Usually on the front or a label on the back, e.g. “OfficeJet Pro 9015e”. Not sure? Type “not sure”.

Printer type
Step 2 of 6Problem information

What’s going wrong? The more detail, the better.

What happens, when it started, any error message or code, and what you have tried. At least 20 characters.

0 / 3000

Printer photo (optional)

A photo of the printer, the error message or a bad print. JPEG, PNG or WebP, up to 5 MB.

Step 3 of 6Service preference
How would you like it handled?

We confirm which option fits your problem after reviewing your request.

Step 4 of 6Your details

How we can reach you about this request.

US number, 10 digits.

Helps us confirm coverage.

Street address where the printer is. Only needed for on-site repair.

Preferred contact method
Step 5 of 6Appointment preference

These are your preferences, not a booked slot. We don’t show live availability; we confirm a time with you when we get in touch.

Any date in the next 90 days.

Preferred time window
Step 6 of 6Review and submit

Check your details. Use “Edit” to change anything.

This is a repair request, not a confirmed appointment. Your appointment is confirmed only when we contact you and agree the details with you.